A coalition of consumer protection and anti-waste groups is demanding action from the Federal Trade Commission to tackle the issue of “software tethering.” This practice ties hardware functionality to external software, often rendering products unusable once software updates stop. The groups, including Consumer Reports, iFixIt, US PIRG, the Electronic Frontier Foundation, the Center for Economic Justice, and Californians Against Waste, are urging the FTC to provide clear guidance on this issue.
The letter signed by these groups highlights how software tethering has restricted or completely eliminated the functionalities of various products. For example, customers who purchased the $1,695 Snoo bassinet found that advertised features were locked behind a monthly subscription service. Similarly, the Juicero juicer became unsupported and unusable after the company shut down. This practice not only limits consumer choice but also leads to significant waste as products become obsolete.
The Role of Manufacturers
Manufacturers are increasingly using software to restrict how consumers use their products in ways that maximize profits. This locks consumers into specific uses and can result in them having to replace products that are still functional. The Designed to Last director at US PIRG, Lucas Rockett Gutterman, emphasizes the importance of standing up for consumer rights in the era of connected devices.
The authors of the letter point out that even well-established companies like Google discontinue certain products, leaving consumers with waste. Smart home products, particularly major appliances, are at risk of becoming unsupported after purchase. The uncertainty surrounding when these products might fail not only represents a financial loss for consumers but also results in significant waste generation.
A study cited in the letter found that only a small percentage of smart appliance makers provide clear information on cybersecurity and software update support. The lack of transparency and guidance from manufacturers contributes to the growing issue of software tethering. As more companies develop “smart” products, there is a risk of this problem worsening over time.
The push by consumer protection groups to address software tethering is a step in the right direction towards protecting consumer rights and reducing electronic waste. The FTC’s action on this issue is crucial in ensuring that consumers receive what they pay for and can rely on the longevity of their connected products. It is essential for manufacturers to prioritize transparency and consumer well-being in the development and support of their products.
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